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For plumbing, HVAC, electrical & contracting teams

Your CSRs are losing booked jobs because they practice on real callers.

Rankd Call Trainer puts an AI customer on your rep's headset: price shoppers, "let me talk to my husband," 9pm emergencies. It talks back, pushes back, and hangs up on weak answers. Then it grades the call and hands your rep one coaching tip.

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No card needed. Start in 60 seconds. Free for 14 days, then $99 a month with 3 reps included, $19 for each extra seat.
14-day free trial, no card needed 3 reps included, $19 per extra seat Works in the browser
40 seconds: what the trainer is and why we built it
Rankd Call Trainer | From the makers of the Rankd Marketing Tracker. The tracker finds the calls you lose. The trainer fixes them.
How it works

Reps take a call. The coach takes it from there.

No scripts to memorize, no scheduling a trainer. A rep puts on a headset, clicks one button, and handles a caller who behaves like the ones in your CallRail recordings.

1

Answer the ring

A live AI customer calls in: a different persona, problem, and difficulty every time. It interrupts, hesitates, and pushes back like a real caller. Quote a price and go passive? It hangs up on you.

2

Get graded like a real call

The instant the call ends: booked or not, a 1-to-5 handling score, skill checks (asked for the booking, offered a slot, value before price), and one specific coaching tip quoting their own words.

3

Climb the leaderboard

Every call earns XP. Reps level up from Rookie toward Hall of Fame, chase weekly practice goals, and see exactly where they rank. You see each rep's weakest skill without listening to a single tape.

See exactly what you get

Every call ends in a scorecard. Every week ends in a ranking.

This is what your reps see ten seconds after they hang up, and what the whole team sees all week. Built automatically from every practice call.

trainer.rankdnow.com/app Live sample
The rep's scorecard
92
Booked it. Clinic.
Booked+184 XP
Asked for the booking
Offered a specific time slot
Framed value before price
Captured name & number early
Coach's tipGet the caller's name and number before quoting. You closed it anyway, but a hang-up at minute two would have been a lost lead.
The team leaderboard
1Brittany L6 · Closer · 3/3 weekly goals14,210 XP
2Marcus L5 · Objection Handler · 2/3 goals9,845 XP
3Dana L4 · Rapport Builder · 2/3 goals6,320 XP
4Kevin L2 · Dial Tone · 1/3 goals1,150 XP
Manager viewKevin's weakest skill: framing value before price (41% of calls). One coaching conversation, aimed at exactly the right thing.
Built from thousands of real inbound calls

The callers your reps actually lose

Persona behavior and phrasing come from real home-service call patterns, the same buckets that show up in your call reports: price, "I'll call you back," comparison shoppers, scheduling conflicts.

Price

The hard price shopper

Is that the best you can do?
Soft exit

The "I'll call you back"

Let me talk to my husband and I'll call you back.
Comparing

The comparison shopper

The other place said they could come Thursday.
Anxious

The first-time homeowner

Is this going to be, like, thousands of dollars?
Landlord

The grumpy landlord

You call me before you touch anything, not her.
Emergency

The 9pm emergency

I've got water coming through my ceiling right now.
Curious

The just-a-question caller

Quick question, do you guys even do this?
Scheduling

The impossible schedule

I'm on nights all week. I can't sit around waiting.
For owners and managers

Practice becomes a scoreboard, not a chore.

Invite your CSRs by email. They each get a login under your plan, and everything they do rolls up to one team leaderboard.

  • Lifetime XP and levels that are genuinely hard to max, so grinding real skill is the only way up.
  • Weekly goals at 15, 30, and 60 minutes of practice, with bonus XP for hitting them.
  • Weakest-skill flags per rep, so you know who quotes price before value without auditing calls yourself.
  • Full transcripts and intake forms for every practice call, one click deep.

Team leaderboard

This week
1Brittany L6 · Closer14,210 XP
2Marcus L5 · Objection Handler9,845 XP
3Dana L4 · Rapport Builder6,320 XP
4Kevin L2 · Dial Tone1,150 XP
Farrell Plumbing owner in front of a Farrell Plumbing service van in Port Richey, Florida Farrell Plumbing
Trusted by growing shops

"We run 9 plumbing vans across Port Richey and Spring Hill, and for years our new CSRs learned on live customers, which meant real booked jobs walking out the door. Now they take practice calls from the AI before they ever answer a real one. It pushes back like our actual callers do, and the scorecard tells me exactly what to coach."

9
Plumbing vans
2
FL locations
100%
Practice calls graded
Farrell PlumbingPort Richey & Spring Hill, Florida
Visit Farrell Plumbing
Pricing

One simple price. Three reps included.

Less than the revenue from a single booked water heater call, and your reps practice all month.

Rankd Call Trainer
$99/mo
14-day free trial, no card needed to start. Cancel anytime.
  • 3 CSR seats included, add more anytime for $19/mo each
  • Live AI voice callers across plumbing, HVAC, electrical, and general contracting
  • Instant grading with skill checks and coaching tips
  • Team leaderboard, XP levels, and weekly goals
  • Daily practice caps to keep usage sane
Start your 14-day free trial
Code FB10 applied: 10% off for life, locked in at signup.
FAQ

Questions owners ask

What do my reps need to use it?
A computer with Chrome and a headset (or any mic). They click "Take a call" and they're talking to a customer in seconds. Nothing to install.
How realistic is the AI caller?
It speaks in real time, interrupts, hesitates, and holds its objection until your rep earns it. Personas are built from real home-service call patterns: hard price shoppers, comparison shoppers, anxious first-time homeowners, landlords, after-hours emergencies. If your rep quotes a price and goes quiet, the caller says they'll shop around and hangs up.
How are calls graded?
Every call is scored on whether it booked, a 1-to-5 handling rating, and four skill checks: asked for the booking, offered a specific time slot, captured name and number early, framed value before price. Plus one specific coaching tip per call. It's the same rubric our Marketing Tracker uses to grade real recorded calls, so practice scores and real-call scores speak the same language.
Can reps just grind easy calls to farm XP?
No. XP scales with difficulty and score, level thresholds get steep fast, and daily practice minutes are capped. The only way up the leaderboard is consistent, quality reps over weeks, which is exactly the habit you want.
Do I need the Rankd Marketing Tracker to use this?
No, the trainer works completely on its own. But they're built as a pair: the tracker shows you which real calls your team loses and why, and the trainer is where they practice fixing exactly those calls.
What does it cost and can I cancel?
$99 a month with 3 reps included, after a 14-day free trial. Need more seats? Each extra rep is $19 a month, added right on the same bill. Cancel anytime. If you came from our ad, code FB10 takes 10% off.
CSR Training Resources

Free guides from thousands of real calls

How we train CSRs in each trade, how to handle the hardest calls, and the scorecard we grade every call against.

Plumbing CSR Training Call handling training for plumbing front desks, from drain calls to water heater price shoppers. HVAC CSR Training Training built for the summer rush, the after-hours emergency, and the $12,000 replacement call. Electrical CSR Training Customer service training for electricians, from the scared 9pm caller to the panel upgrade quote. Home Service Call Center Training The full phone training program for service businesses: rubric, reps, feedback, and a scoreboard. CSR Scorecard Template The free call grading template we use to score every call the same way, ready to copy. Handling Price Shopper Calls Phone objection training for the hardest question in home services: "how much do you charge?"

Put an AI customer on the line.

Start the free trial and take your first practice call in the next two minutes. Then invite your reps and watch your best one sweat.

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